SHIPPING:
We’re happy to offer free in-store and curbside pick-up, as well as shipping anywhere in the Continental U.S.
Shipping Details:
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Flat Rate Shipping: $9.99 for all orders under $100
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FREE Shipping: On orders of $100 or more
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We ship once a week, so please allow 3–5 days for processing. We do our best to fulfill orders as quickly as possible!
Once your order ships, you'll receive an email confirmation with tracking information (we typically ship via USPS).
If you haven’t received your package within 7 days of receiving your shipping confirmation, please contact us at [email protected] with your name and order number, and we’ll be happy to look into it.
RETURNS & EXCHANGES (IN-STORE ONLY):
We accept in-store returns and exchanges on unopened, re-sellable items.
If we made a mistake with your order, please reach out so we can make it right!
For Purchasers:
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With Original Receipt: Exchange or refund to original form of payment
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Without Receipt: Exchange or refund on a store gift card at the most recent sale price
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For Gift Recipients:
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With Original Receipt or Gift Receipt: Exchange or refund on a store gift card
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Without Receipt: Exchange or refund on a store gift card at the most recent sale price
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DAMAGED ORDERS:
If your order arrives damaged, please email us at [email protected] right away with your order number and a photo of the damaged item(s). We'll review each case individually and work with you toward a solution.
WARRANTY CLAIMS:
For defective items from certain brands, please contact the manufacturer directly to file a warranty claim:
- CUISINART - 800-726-0190
- LE CREUSET - www.lecreuset.com/warranty.html
- SHUN - https://shun.kaiusa.com/warranty/
- SMEG - 212-265-5378
- SMITHEY - 843-619-0082
- TEAKHAUS - email [email protected]
- THERMOWORKS - www.thermoworks.com/returns-repairs/
- WUSTHOF - www.wusthof.com/support/warranty